First Product Guides
First Product Questions
Why do my rated miles drop faster than mile for mile?
Rated Range calculates your estimated range with a fixed formula based on existing energy in the battery and average energy consumed per mile. There are a few factors that could cause the rated miles to drop faster than mile for mile, i.e. driving style, wheel size, and ambient temperature.
My charging connector is stuck in the charge port. What do I do?
Unlock the car before attempting to remove the connector. When your car is plugged in and locked, the connector locks into the charge port and the indicator light around the charge port turns off.
What does Range Mode do?
Range Mode saves power by automatically limiting the amount of power the climate control system uses to maintain the temperature of the battery and the interior cabin. You can turn on this setting by tapping Controls > Driving > Range Mode.